HELP / DELIVERY INFO

Shipping

Orders made before 12pm (UK Time) will be shipped same day.

Orders made after 12pm on Friday (UK Time) will be shipped on Monday.

DHL

All orders to Australia are sent via DHL. The usual timeframe for delivery is 3 to 4 days.
You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process. Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options
including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a DHL Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

DHL Post

If you select this option then your order will be sent out via Deutschepost mail. This is a slow mail service that will integrate into USPS when it reaches the USA and can then be tracked on the USPS website. Please be aware that this shipment can take up to 2 full weeks to be received from date of postage.

Returns

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt. You can contact us on help@scramblestuff.com and we will send you a returns form and details on how to send your item.

Please note, for hygiene reasons we cannot offer refunds on our goods if they have been worn or used for training. This does not affect your statutory rights. Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form. It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require so please fill in the returns form as much as possible.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods for size and fit but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

We adhere to all national and international laws regarding returns.

Please email us at help@scramblestuff.com with any enquiries about returns.