What size am I?
Please check the new and improved Size Guide. We are adding model reference photos to as many of our products as possible to help you. If you still are not sure, please get in touch.
What's your returns policy?
We have friendly and helpful staff ready to answer any issue you might have with your order - whether the sizing is wrong, or we made a mistake, or something is faulty - we are only an email away. We rarely refuse a return and most of our stores have a free or low-cost returns service. We have an excellent TrustPilot score and that's because we actually care about our customers.
Will I be able to track my order?
Yes, all our orders are sent via one tracked service or another. Please check any emails from us for your tracking number and see if you can track it. Please also check with your local / national delivery service, as we may have handed the parcel over to them for final delivery. If you still can't track it, then get in touch and we will be happy to help.
Do you ship to my country?
We have dedicated US, Australia, European, Worldwide, Canadian, Japanese, Irish and Polish stores - please make sure you are on the correct store for your shipping country!
You can choose either Royal Mail, FedEx Express or DPD Courier Service (where available). For customers within the UK, we offer a free 48hr tracked shipping service with Royal Mail for orders over £75. If an order is over £120 we upgrade this to a free 24hr tracked shipping service with Royal Mail.
Orders made before 12pm will be shipped same day.
Orders made after 12pm Friday will be shipped the following Monday.
For deliveries outside of the UK, you will be liable to pay for any customs and duty charges incurred.